Apple Mac Repair London

 Call Core Technical Solutions on 0207 924 3241

Apple Consultants Network

Get a response in minutes.

No need to wait days for an engineer to attend your site, with Remote Support your problem could be fixed in minutes.
Two Apple iMac computers demonstrating the remote support process.


What is Remote Support?
Remote support is the process of observing/controlling a computer from anywhere in the world through a secure internet connection.
It is used to troubleshoot and resolve software issues and is an extremely cost effective support solution for both home users and businesses.

Core Remote Support provides you with an Apple Mac support department at a fraction of the cost of hiring a full-time IT professional. We can also act as an extension to an existing in-house IT team, providing backup support and a third-line of escalation.


Using secure remote technology we are able to access your systems from our offices providing an immediate response to your problems.

Our helpdesk is operated by experienced Apple Mac professionals who have the knowledge and experience to ensure you receive the best support. By using remote support you don’t have to wait days for an engineer to attend your site – you can have a response in minutes!

Below are some of the benefits of using our remote support service.
Monitoring.
Through the remote connection your systems can be monitored and observed to alert Core of any problems before you may even
notice them. We can observe and maintain backup procedures to ensure they are being carried out successfully, install software, run software updates and optimise your computers without the need for an on-site visit.


Remote Assistance.
We are able to work on your Apple Mac as if we were physically with you. To start a session simply launch the support tool (supplied upon signup) and provide our help desk with your ID. We can then immediately access your system and start resolving your issues.
 Help Desk.
You will have full access to the help desk with our pre-pay plans. This provides a point of call for any issues or questions you may have or to initiate a session.


On-site Support.
There are still times when an on-site visit will be required for instances such as hardware failure. With some of our pre-pay options you will receive a reduction on on-site visits.

We offer remote support on both a pre-pay and ad-hoc basis depending on your needs. There are discounts for the pre-pay options.


For more information on our Remote Support solution please call us on 0207 924 3241.